Church and Supporter Care Officer

Church and Supporter Care Officer

Do you have outstanding communications and customer care skills? Are you ready to bring delight to donors and help a busy team achieve key fundraising goals? 

  • Permanent, part-time (21 to 28 hours a week, open to discuss flexible working arrangements).
  • Hybrid working – up to 40% home working.
  • Starting salary £18,192 to £24,256 pro-rata (£30,320 FTE) depending on experience, with a generous pension contribution: up to 10 per cent employer contribution on annual salary
  • 36 days of annual leave pro rata (including bank holidays) as well as enhanced paid sickness, maternity, paternity and adoption leave.
  • Generous rewards and wellbeing package, including:
    • access to 24/7 employee assistance programme with qualified counsellors
    • regular wellbeing coffee mornings
    • support on menopause for women
    • up to three volunteer days a year
    • up to three family emergency leave days a year
    • retreats and resources for prayer life

We welcome applications from everyone. We particularly welcome applications from women and/or individuals from minority groups as they are currently underrepresented within our organisation at this level. All appointments are made on merit of skill, experience and potential as laid down in the job description and person specification.

Talk to us first?

If you would welcome an informal discussion (Monday to Friday) about the role before applying, please contact Melinda Staines, People and Culture Manager, on 01865 787405.

Your role

Church Mission Society is passionate about God’s mission and fired up to see more and more people become followers of Jesus.

As one of two Church and Supporter Care Officers you will bring delight to our donors by successfully dealing with their enquiries, as their first port of call. You will also proactively contact supporters and churches to encourage them to give and engage with CMS. Through this, your role will make a significant contribution to supporting for the work of Church Mission Society.

The organisation you’ll be joining

Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.

What you’ll need to succeed

The successful candidate will have proven experience working with in a customer/supporter facing environment. Administrative skills are essential and experience in telephoning to get results in a customer care environment is highly desirable.

It is also a requirement for this post holder to be in sympathy with the aims and values of CMS.

Further details can be found in the job description and person specification available to download below.

Our commitment to you

Safeguarding

We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme, which CMS is a member of as part of our commitment to safeguarding.    

Values

Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.

Closing date

We will contact applicants on a first come, first serve basis, evaluate their applications and be in touch.

Interviews are planned to be held at CMS House, Oxford.

To apply

Please send your application form and CV to jobs [at] churchmissionsociety [dot] org or by post to HR Team, CMS, Watlington Road, Oxford OX4 6BZ. CVs will only be considered when sent with a completed application form (download below). Please be sure to save a copy of the application form to your device. If you have any issues downloading or opening the form please contact our HR team for assistance. See the application guide for further advice.

CMS is committed to recruiting, retaining and developing a workforce that reflects at all grades the diverse communities that we serve. Therefore we ask that you complete the Equality and Diversity Monitoring form and send it to equalopportunities [at] churchmissionsociety [dot] org

As a member of the Inter-agency Misconduct Disclosure Scheme, CMS has committed to systematically check with previous employers from at least the last five years for any ‘SEAH’ (Sexual Exploitation, Abuse or Harassment) issues relating to all potential new hires.

Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required.